@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap";:root{color-scheme:light;--sidebar-bg: #0f172a;--sidebar-text: #94a3b8;--sidebar-hover-bg: #1e293b;--sidebar-active-bg: #1e3a5f;--sidebar-active-text: #93c5fd;--accent: #3b82f6;--accent-dark: #2563eb;--bg: #f1f5f9;--card-bg: #ffffff;--text: #0f172a;--muted: #64748b;--border: #e2e8f0;--success: #16a34a;--success-bg: #dcfce7;--warning: #b45309;--warning-bg: #fef3c7;--danger: #dc2626;--danger-bg: #fee2e2;--info: #0284c7;--info-bg: #e0f2fe;--shadow: 0 1px 3px rgba(0, 0, 0, .08), 0 1px 2px rgba(0, 0, 0, .04);font-family:Inter,system-ui,sans-serif;font-size:14px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{color:var(--text);background:var(--bg);line-height:1.5}button{cursor:pointer;font:inherit;border:none;background:none}input{font:inherit}.login-shell{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#0f172a,#1e3a5f)}.login-card{background:var(--card-bg);border-radius:20px;padding:40px;width:100%;max-width:420px;box-shadow:0 25px 60px #00000059}.login-logo{display:flex;align-items:center;gap:14px;margin-bottom:32px}.login-logo strong{display:block;font-size:1.1rem;color:var(--text)}.login-logo p{color:var(--muted);font-size:.82rem;margin-top:2px}.logo-mark{width:48px;height:48px;border-radius:14px;display:inline-flex;justify-content:center;align-items:center;font-weight:700;font-size:1rem;color:#fff;background:linear-gradient(135deg,#1e293b,#3b82f6);flex-shrink:0}.logo-mark.sm{width:36px;height:36px;font-size:.82rem;border-radius:10px}.login-form{display:grid;gap:18px}.login-form label{display:grid;gap:8px;font-weight:500;font-size:.9rem;color:var(--text)}.login-form input{padding:12px 16px;border:1px solid var(--border);border-radius:10px;background:var(--bg);color:var(--text);font-size:.95rem;transition:border-color .15s,box-shadow .15s}.login-form input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px #3b82f626}.login-error{color:var(--danger);font-size:.88rem;background:var(--danger-bg);padding:10px 14px;border-radius:8px}.login-btn{padding:13px 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transparent}.stat-card.stat-blue{border-left-color:var(--accent)}.stat-card.stat-green{border-left-color:var(--success)}.stat-card.stat-orange{border-left-color:#f59e0b}.stat-card.stat-red{border-left-color:var(--danger)}.stat-icon{font-size:1.7rem;line-height:1}.stat-label{color:var(--muted);font-size:.78rem;margin-bottom:4px;font-weight:500}.stat-value{font-size:1.5rem;font-weight:700;display:block;line-height:1;color:var(--text)}.filter-bar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px;align-items:center}.filter-btn{padding:6px 14px;border-radius:7px;background:var(--card-bg);border:1px solid var(--border);color:var(--muted);font-size:.85rem;font-weight:500;transition:all .15s}.filter-btn:hover{border-color:var(--accent);color:var(--accent)}.filter-btn.active{background:var(--accent);color:#fff;border-color:var(--accent)}.search-input{padding:7px 14px;border:1px solid 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var(--border)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:100}.modal{background:var(--card-bg);border-radius:16px;padding:28px;width:100%;max-width:380px;box-shadow:0 20px 60px #0003}.modal h3{font-size:1.05rem;font-weight:700;margin-bottom:8px}.modal p{color:var(--muted);margin-bottom:16px;font-size:.9rem}.modal input[type=date]{width:100%;padding:10px 14px;border:1px solid var(--border);border-radius:8px;font-size:.9rem;margin-bottom:18px;background:var(--bg);color:var(--text)}.modal input[type=date]:focus{outline:none;border-color:var(--accent)}.modal-actions{display:flex;gap:8px;justify-content:flex-end}.toast{background:var(--success-bg);color:var(--success);border-radius:10px;padding:11px 16px;margin-bottom:16px;font-size:.88rem;font-weight:500;cursor:pointer;display:inline-flex;align-items:center;gap:8px;border:1px solid rgba(22,163,74,.2)}.summary-row{display:flex;gap:14px;flex-wrap:wrap;margin-bottom:20px}.summary-card{background:var(--card-bg);border-radius:12px;padding:18px 22px;box-shadow:var(--shadow);flex:1;min-width:150px}.summary-card span{color:var(--muted);font-size:.82rem;display:block;margin-bottom:6px;font-weight:500}.summary-card strong{font-size:1.35rem;font-weight:700}.summary-card.success strong{color:var(--success)}.summary-card.warning strong{color:var(--warning)}.summary-card.info strong{color:var(--info)}.complaint-section{margin-bottom:30px}.complaint-section h3{font-size:.95rem;font-weight:600;margin-bottom:12px;display:flex;align-items:center;gap:8px}.count-badge{background:var(--bg);color:var(--muted);font-size:.75rem;font-weight:600;padding:2px 8px;border-radius:999px;border:1px solid var(--border)}.empty-msg{color:var(--muted);font-size:.88rem;padding:10px 0}.loading{padding:48px;text-align:center;color:var(--muted);font-size:.9rem}.error-msg{padding:14px 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.15s}.status-btn:hover:not(:disabled){border-color:var(--accent);color:var(--accent)}.status-btn.active{background:var(--accent);color:#fff;border-color:var(--accent)}.status-btn:disabled{opacity:.5;cursor:default}.whatsapp-btn{display:inline-block;margin-top:10px;padding:7px 14px;background:#25d366;color:#fff;border-radius:8px;font-size:.82rem;font-weight:600;text-decoration:none;transition:opacity .15s}.whatsapp-btn:hover{opacity:.88}.service-detail-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px 20px;font-size:.875rem;color:var(--muted)}.service-detail-grid .full-width{grid-column:1 / -1}.service-detail-grid strong{color:var(--text)}.sidebar-group-label{font-size:.66rem;text-transform:uppercase;letter-spacing:.06em;color:#475569;font-weight:700;padding:14px 18px 6px}.crm-pagehead{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:20px;flex-wrap:wrap}.crm-subtitle{color:var(--muted);font-size:.85rem}.crm-pagehead-actions{display:flex;gap:8px;flex-wrap:wrap}.crm-kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:14px;margin-bottom:22px}.crm-kpi{background:var(--card-bg);border:1px solid var(--border);border-left:4px solid var(--accent);border-radius:12px;padding:16px 18px;display:flex;align-items:center;gap:14px;box-shadow:var(--shadow)}.crm-kpi-icon{font-size:1.7rem}.crm-kpi-body{display:flex;flex-direction:column}.crm-kpi-value{font-size:1.5rem;font-weight:700;color:var(--text);line-height:1.1}.crm-kpi-label{font-size:.78rem;color:var(--muted);margin-top:2px}.crm-kpi-hint{font-size:.72rem;color:var(--muted);margin-top:4px}.crm-kpi.tone-blue{border-left-color:#3b82f6}.crm-kpi.tone-green{border-left-color:#16a34a}.crm-kpi.tone-orange{border-left-color:#f59e0b}.crm-kpi.tone-red{border-left-color:#dc2626}.crm-kpi.tone-purple{border-left-color:#7c3aed}.crm-kpi.tone-gray{border-left-color:#94a3b8}.crm-toolbar{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:16px}.crm-input{padding:9px 12px;border:1px solid var(--border);border-radius:8px;font-size:.875rem;background:var(--card-bg);color:var(--text);width:100%}.crm-input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px #3b82f61f}.crm-search{max-width:280px}.crm-select{max-width:220px;cursor:pointer}textarea.crm-input{resize:vertical;font-family:inherit}.crm-btn{padding:9px 16px;border-radius:8px;font-weight:600;font-size:.85rem;color:#fff;transition:opacity .15s}.crm-btn:hover{opacity:.9}.crm-btn:disabled{opacity:.5;cursor:not-allowed}.crm-btn-blue{background:var(--accent)}.crm-btn-green{background:var(--success)}.crm-btn-danger{background:var(--danger)}.crm-btn-muted{background:#e2e8f0;color:var(--text)}.crm-btn-ghost{background:transparent;color:var(--accent);border:1px solid var(--border)}.crm-table{width:100%;border-collapse:collapse;font-size:.875rem}.crm-table th{text-align:left;padding:11px 14px;background:#f8fafc;color:var(--muted);font-weight:600;font-size:.76rem;text-transform:uppercase;letter-spacing:.03em;border-bottom:1px solid var(--border);white-space:nowrap}.crm-table td{padding:12px 14px;border-bottom:1px solid var(--border);color:var(--text)}.crm-table tbody tr:hover{background:#f8fafc}.crm-table tbody tr:last-child td{border-bottom:none}.crm-empty-inline{padding:40px;text-align:center;color:var(--muted);background:var(--card-bg);border-radius:12px;border:1px solid var(--border)}.crm-card{background:var(--card-bg);border:1px solid var(--border);border-radius:12px;padding:18px;box-shadow:var(--shadow);margin-bottom:18px}.crm-card-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.crm-card-head h3{font-size:.98rem;font-weight:700;color:var(--text)}.crm-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:18px}@media (max-width: 900px){.crm-grid-2{grid-template-columns:1fr}}.crm-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a80;display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px}.crm-modal{background:var(--card-bg);border-radius:16px;width:100%;max-width:520px;max-height:90vh;overflow:hidden;display:flex;flex-direction:column;box-shadow:0 25px 60px #0000004d}.crm-modal.wide{max-width:760px}.crm-modal-head{display:flex;justify-content:space-between;align-items:center;padding:18px 22px;border-bottom:1px solid var(--border)}.crm-modal-head h3{font-size:1.05rem;font-weight:700}.crm-modal-close{font-size:1.1rem;color:var(--muted);width:30px;height:30px;border-radius:8px}.crm-modal-close:hover{background:var(--bg)}.crm-modal-body{padding:22px;overflow-y:auto;display:grid;gap:14px}.crm-modal-foot{padding:16px 22px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:10px}.crm-field{display:grid;gap:6px}.crm-field-label{font-size:.82rem;font-weight:600;color:var(--text)}.crm-field-hint{font-size:.74rem;color:var(--muted)}.crm-field-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}.crm-tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:18px;flex-wrap:wrap}.crm-tab{padding:9px 16px;font-size:.85rem;font-weight:600;color:var(--muted);border-bottom:2px solid transparent}.crm-tab.active{color:var(--accent);border-bottom-color:var(--accent)}.crm-tab:hover{color:var(--text)}.crm-empty{text-align:center;padding:60px 20px;color:var(--muted)}.crm-empty-icon{font-size:2.6rem;margin-bottom:10px}.crm-empty strong{display:block;color:var(--text);font-size:1rem;margin-bottom:4px}.crm-empty p{font-size:.85rem}.crm-progress{height:8px;background:var(--bg);border-radius:4px;overflow:hidden}.crm-progress-fill{height:100%;border-radius:4px;background:var(--accent)}.crm-progress-fill.tone-green{background:var(--success)}.crm-progress-fill.tone-orange{background:#f59e0b}.crm-progress-fill.tone-red{background:var(--danger)}.crm-bars{display:flex;align-items:flex-end;gap:8px}.crm-bar-col{flex:1;display:flex;flex-direction:column;align-items:center;height:100%;justify-content:flex-end;gap:4px}.crm-bar-value{font-size:.68rem;color:var(--muted);font-weight:600}.crm-bar-track{width:70%;flex:1;display:flex;align-items:flex-end;background:var(--bg);border-radius:4px;min-height:4px}.crm-bar-fill{width:100%;background:linear-gradient(180deg,#3b82f6,#2563eb);border-radius:4px;min-height:3px}.crm-bar-label{font-size:.7rem;color:var(--muted)}.crm-kanban{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(240px,1fr);gap:14px;overflow-x:auto;padding-bottom:8px}.crm-kanban-col{background:#f1f5f9;border-radius:12px;padding:12px;min-height:200px}.crm-kanban-col-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px;font-weight:700;font-size:.82rem}.crm-kanban-count{background:#fff;border-radius:20px;padding:1px 9px;font-size:.72rem;color:var(--muted)}.crm-kanban-card{background:#fff;border:1px solid var(--border);border-radius:10px;padding:12px;margin-bottom:8px;cursor:pointer;box-shadow:var(--shadow)}.crm-kanban-card:hover{border-color:var(--accent)}.crm-kanban-card strong{font-size:.88rem;display:block}.crm-kanban-card .meta{font-size:.76rem;color:var(--muted);margin-top:4px}.crm-kanban-card .val{font-weight:700;color:var(--success);font-size:.9rem;margin-top:6px}.login-tabs{display:flex;gap:6px;margin-bottom:18px;background:var(--bg);padding:4px;border-radius:10px}.login-tab{flex:1;padding:9px 10px;border-radius:8px;font-size:.84rem;font-weight:600;color:var(--muted)}.login-tab.active{background:var(--card-bg);color:var(--accent);box-shadow:var(--shadow)}.crm-timeline{display:grid;gap:10px}.crm-timeline-item{display:flex;gap:12px;padding:12px 14px;background:var(--card-bg);border:1px solid var(--border);border-radius:10px}.crm-timeline-date{font-weight:700;color:var(--accent);font-size:.8rem;min-width:70px}